FAQ

MY ACCOUNT

 

How do I open an account with Stsbet.co.uk?

 

You will see the “REGISTER” button on the top right of the screen on the website, on desktop, or on your mobile device.  Follow the simple registration steps and you can start betting on your Stsbet.co.uk account today!

 

I have forgotten my username or password.

 

Please contact our live support or email [email protected] to gain access to your account.

 

I want to close my account.

 

You can close your Stsbet.co.uk account by contacting our live support or email [email protected]

 

PAYMENTS

 

What payment methods can I use?

 

We accept a number of payment methods including Visa, Mastercard, and EcoPayz. You can see the full list under the banking section.

 

What is the minimum deposit amount?

 

The minimum deposit amount is £5 or currency equivalent.

 

Are there any fees for deposit and withdrawal?

 

Deposits and withdrawals are free but eWallets or banks may charge depending on method. Customers are advised to check.

 

How long do deposits take to show on my account?

 

Normally this is immediate, but dependant on the method, we may ask for identification documents before we accept funds.

 

How long does a withdrawal take?

 

Mostly this is done within 2-3 working days, but UK Online Gambling Licence and Anti-Money Laundering legislation may require us to request further identification before approving withdrawal of funds.

 

 

SPORTSBOOK

 

What is the minimum bet?

 

The minimum bet is £0.10p of currency equivalent.

 

What is the maximum bet?

 

This differs from sports and events. You will be able to see the maximum stake allowed on the betting slip.

 

What is the maximum winnings?

 

 

 

The maximum winnings differ from sports and can be seen on the terms and conditions.

 

OTHER

 

Responsible Gambling

 

Please see our responsible gambling policy in the Responsible Gambling Section.

 

Regulation

 

Stsbet.co.uk is powered by Vivaro Limited, incorporated and in Malta, regulated by the United Kingdom Gambling Commission (Remote Operating License Number: 000-044662-R-324273).

 

Complaints

 

If you are unhappy please contact customer service or email [email protected]

 

In the event of a complaint relating to the outcome of a customer’s gambling that is unable to be adequately resolved between Stsbet.co.uk and the customer within a period of three months from notification, we have an obligation to submit a detailed report for independent arbitration. As an independent third-party dispute resolution, Stsbet.co.uk applies to Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers after they have been through the operator's own internal dispute procedures and if a deadlock exists. Disputes may be filled under https://www.ibas-uk.com/consumers/claim-wizard/. The arbitrators’ decision is final.